Description
Who we are:
Smartech Co., Ltd. is a leading South Korean robotics company dedicated to creating innovative and smart solutions for everyday life. Our brand, TechGuard, reflects our commitment to providing reliable and advanced technologies designed to improve the quality of life and make the future more convenient.
Needed key skills
- Support Specialist
- Technical Specialist
Requirements:
Bachelor's or Master's degree in information technology, computer science, or a related field. Experience in technical support or training will be an advantage. Excellent communication skills and the ability to explain complex technical concepts in simple language. Knowledge of basic computer programs and operating systems. Experience in the development of training materials and programs.
Responsibilities:
Providing high-quality technical support to customers on Smartech products. Development and implementation of training programs for users, including webinars, video tutorials and documentation. Answers to customer requests via email, phone and online chat. Analyzing customer feedback and suggesting improvements in products and training materials. Collaborate with the development team to share customer feedback and participate in improving the user experience. Updating and maintaining the knowledge base for customers.
Bonuses
The opportunity to participate in the development of innovative products in the robotics industry. Career development in the field of technical support and training. Participation in training programs and trainings to improve professional skills. A friendly and innovative work environment.
Another info
This vacancy provides an opportunity to join the dynamic team of Smartech Co., Ltd. and make a significant contribution to the technical support and training of customers using the company's products.