1. Degree in Engineering, Applied Sciences, Operations Management or a related field.
2. 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services.
3. Proven leadership of multidisciplinary teams with direct responsibility for external-customer success.
4. Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks.
5. Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value).
6. Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact.
7. Experience managing site-level budgets and coordinating vendors or external service providers.
   Bonus: exposure to cloud-based ML infrastructure or IT support workflows.
8. Excellent written and verbal communication; fluent in English and German.
9. Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment.

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