ahmed abu mustafa

Bio

• S

  Senior Fleet Operations Controller

  RTA 10.01.2021 - 10.02.2024

   Providing leadership, oversight, and guidance to drive vehicle management functions in the most challenging, demanding, and resource-constrained environments that consistently achieve superior results, operationally  Developing & implementing required procedures and policies in order to continuously improve operational efficiency in service operations and vehicle management  Setting KPI/KPA (Key Performance Indicators/ Key Performance Areas) for smooth operations  Synchronizing divisional priorities and monitoring safety, training, and team leadership functions at Dubai Airport  Effectuating in-house quality and safety standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs  Collaborating with senior management with active participation in all staff meetings, whilst tracking schedules, deadlines, site visits, and following up on important tasks  Maintaining uptime and maximum customer satisfaction through timely redressal of their concerns; professionally managing their issue in real-time  Aiding, complying and ensuring the implementation of the standards, by training and providing instructions & practices endorsed by the RTA and Dubai Government  Also, forecasting traffic loads and providing daily reports & analysis about traffic load to the team; adhering to set safety standards by monitoring arrival gates and preventing accidents to avoid traffic jams  Underwent training sessions provided by the Dubai Airports Operations Department  Contributions towards overseeing: o New Year 2023 Crowd at Dubai Airports o Airport Public Transportation Crowd during Expo 2021; charted different methods to reduce passengers waiting time in taxi queues to 40 seconds only

• D

  Design and Technology Teacher

  RAK Modern Private School 02.01.2018 - 10.03.2021

   Provided activities that enhance the quality of the instructional program in the school; diligently taught across all levels and as per new AQA GCSE & A Level Specifications  Recognized, respected & nurtured the creative potential of each student; responded to the queries in a spontaneous manner  Engaged students in constructive mind games, encouraged teamwork & participation in class  Skillfully developed pupils’ familiarity, competence & confidence level within a safe workshop environment thus ensuring that all their inquiries were answered  Holds the distinction of instituting extracurricular practices to help learners achieve their potential in design & technology; invested time outside the classroom to plan, prepare and deliver purposeful and productive lessons to assigned classes  Leveraged design thinking mindset in creating appropriate learning strategies and personalized the training sessions to cater to the requirements of all learners  Efficiently & effectively researched new topic areas to have updated knowledge and deliver relevant information to learners  Created Robot Programming Competition at school for grades 9 and 8  Evaluated student progress in the instructional program by means that include maintaining up-to-date student data AHMED KHALID ABU MUSTAFA Service Engineer and Operations Controller Service-oriented...Relationship Builder...Conflict Resolution Expert...Courteous Demeanour...Sharp Problem Solver...Energetic Work Attitude

• B

  Broadcast Engineer

  ATN Network 01.01.2017 - 11.03.2017

   Helmed strong multi-tasking skills in organizing and supporting the progress of the work with team members, understood the business process & requirements as well as integrated sets of data into frameworks used to develop practical solutions and technical assistance  Vital role in maintaining all equipment for video production, broadcast, satellite transmission, and interactive media, fixed issues independently or in coordination with other staff  Anchored installation of audiovisual links between units across different locations; also tested new facilities & equipment, while ensuring a smooth process  Successful in setting up and operating editing facilities in post-production suites; repaired technical faults in equipment to minimize loss of service  Ascertained efficient support and ensured interpersonal communication by liaising with multi-disciplinary teams; provided an environment that is conducive to personal and organizational growth

• I

  Instrumentation Team Leader

  Julphar 08.01.2013 - 12.03.2016

  As Instrumentation Team Leader, overseeing a wide gamut of tasks in achieving the instrumentation deliverables & services on time, thereby meeting quality expectations as per KPIs  Ensured technical expertise services by accomplishing tasks with quality standards for complex engineering assignments  Equipped with profound knowledge of cGMP principles; additionally set up standards for producing quality documentation, while adhering to computer validations, data integrity standards, and computer-related analytical laboratory instruments procedures  Worked in close relation with Engineers, Supervisors, and Technical Staff Members to assist with equipment installation, maintenance, and repair techniques  Instrumental in calibrating all analytical equipment as per the master plan; made follow-ups to perform the test in the assigned labs and ensured accuracy by reviewing the protocols and reports  Commercially savvy with creating and issuing RFQs, along with evaluation of vendor quotations, clarifications as well as technical bid analysis  Oversaw a wide gamut of tasks involving preventative maintenance and troubleshooting on all QC, R&D & IPC analytical instruments  Developed & maintained documentation for projects viz. work instructions, operating procedures & technical specifications; ensured smooth equipment lifecycle management  Slashed down the cost of: o Fixing syrup manufacturing vessel from 600000 Dollars to 129 DHS only by replacing electronic parts in PLC main relay o Cell used for an instrument that detects types of materials by 2000 dollars to 500 DHS

• A

  American University of Ras AL Khaimah

  09.01.2009 - 01.01.2013 Electronics and Communications Engineering

Artificial Intelligence (AI) Communication Competitiveness Configuration Cooperation Creativity Critical observation Critical Thinking Customer Relationship Management (CRM) Customer Support Dealing with difficult personalities Dealing with difficult situations Dealing with office politics Dedication Delegation Dependability Design Maintenance Operations Telecommunications

• Arabic - level 10/10
• English - level 9/10