Senior Customer Success: Field Engineer (m/f/d)

Requirements:

• Technical background (education or professional experience in IT/Science/Engineering)
• Relevant working experiences in IT / Industrial / Field Service environments
• Outstanding communication and people skills, remotely and in person: you will be managing people as much as robots
• Willingness to learn something new every day, working at the cutting edge of technology
• Hands-on mentality and creative problem solving approach
• Personal interest in technology in general and robotics, IT, AI topics in particular
• Willingness to travel in Germany and abroad regularly
• Excellent time-management & pro-active communication skills
• Dedicated, focused and with an eye for detail relating to Customer Satisfaction
• Passionate about Robotics
• Fluency in English & German

ADDITIONAL QUALIFICATIONS

• Further languages
• Experience with software development
• Experience with command-line operating systems
• Experience with mechatronics or robotics
• Industry knowledge (Chemical, Oil & Gas, Energy)

Needed key skills

• Administrative skills
• Analytical Skills
• Attentiveness
• Certified management skills
• Common operating systems
• Conflict management
• Cooperation
• Creativity
• Customer Relationship Management (CRM)
• Customer Service
• Customer Support
• Desire to learn
• Development
• Information Management
• Interpersonal skills
• Language skills
• Management
• Meeting management
• Nonverbal communication
• Operating Systems
• Problem-solving skills
• Programming skills
• Remote communication (Zoom
• email)
• Research skills
• Selling skills
• Software proficiency
• Training
• Verbal communication
• Visual communication

Responsibilities:

• Work daily with customers and internal stakeholders to ensure the successful operation of robots in the field
• Prepare & execute onsite trials, demos & deployments including training
• Be the first point of contact for our customers to understand and enable their vision and support their day-to-day robot operation tasks
• Provide support onsite at our customers to understand and identify the root causes of issues
• Work closely with the technical operations and support teams to ensure a successful customer journey
• Demonstrate ER software & different robot platforms to customers remotely & onsite
• Provide technical expertise and support to assist the sales team during customer workshops on- & offline
• Lead regular customer meetings to keep track of project vision and progress

Bonuses

Possibility of remote work with onsite events every 6 weeks. 30 days of total paid leave per year. 24th and 31st of December off (or time off in lieu). Daycare allowance of up to 200€ per child per month. Education budget of 2.000€ per employee per year. Access to 1:1 conversations with certified psychologists and a vast collection of webinars, workshops and more via Likeminded. Up to 500€ contribution to a standing desk for your home office. Company pension scheme with an additional 20% contribution from ER. Tuesday’s team lunches with a Lieferando (food delivery) budget. Frequent on- and offsite team events (check out the video below for an impression), weekly common lunches, and other Corporate Benefits. Regular and diverse workshops.

Another info

WHAT DO WE BRING TO THE TABLE?

• A fantastic team of smart, nerdy, and highly driven humans plus many awesome robots
• A big opportunity to be on the forefront in the game changing industry of autonomous mobile robotics
• A diverse and international setting (colleagues from over 20 different nationalities, customers from four different continents and partners all over the globe)
• The environment to grow personally in a startup which is backed by the highest league of venture capitalists and business angels
• The option to learn from leaders in the field, who carry multiple World Championship titles in autonomous robotics

Location:

• Germany

Employment type:

• Full-time, Remote work

Employer provided salary: 1 € Annually

Vacancy for Human

Necessary education:

• Higher