During the pandemic, many people began to worry about issue – Will robots replace humans? Example – strikes on Amazon. How exactly will robots affect the labor market, and will there be a place for humans? It’s no secret that service robots are now working in many industries, including banking, healthcare, hospitality, and retail. The humanoid robots Pepper of the Japanese manufacturer SoftBank Robotics, owned by the SoftBank Group holding company, serve customers in stores and hotels, help in hospitals and care facilities for the elderly, and welcome visitors in museums (androids are discontinued in 2021) – robots not replace humans, but help humans on work. Similar functions are performed by the Nao robot, which is also manufactured by SoftBank Robotics. This automated device meets, informs and entertains visitors in various institutions. Hiring robots has become commonplace for us.
Some robots already know how to recognize and express emotions. For example, the humanoid robot Sophia, created by the Hong Kong company Hanson Robotic, can use more than 60 different facial expressions depending on the situation, including a smile, a frown, and even a contemptuous grin. According to experts, robots are able to recognize the gender, age and mood of the interlocutor and in accordance with this to build their speech behavior. In addition to this, machines have learned to empathize with the emotional state of a person. The expert explains that while this ability is far from human empathy, “in general, such functionality already exists.”
“Robots and AI are already successfully recognizing smiles, sadness and other emotions. This task is quite within the power of modern artificial intelligence systems. They are of paramount importance for the development of service robotics, because a robot can behave somehow differently, can suggest something, react somehow. “
The demand for robotics is expected to grow. The market size of social robots, which are designed to interact with people in areas such as healthcare, education, retail, entertainment, household and others, should reach $ 912.4 million by 2026. This is how the research company Knowledge Sourcing Intelligence estimates the situation. The value of the global market for service robotics, which among other things is used in the field of security, logistics and space research, will grow from $ 36.2 billion in 2021 to $ 103.3 billion in 2026. Research firm MarketsandMarkets predicts a CAGR of 23.3% during this period. Also, according to the forecasts of the digging JobToRobots, the labor market for robots will grow by at least 38% every year until 2030.